Dorothy Webster, owner of Webster Techwriters (www.Techwriters.com), saw in early 2008 the advantages of putting documents on a wiki, such as:

• Saving money and time by no longer needing to give changes to Webmasters
• Enabling anyone with a logon to fix an error or add content to a wiki Web site
• Seeing the improvement immediately, live, real time
• Knowing who added or changed content from automatic e-mail notifications
• Inviting a community of experts, partners, and customers to improve the greater whole
• Having all documents related to a project available in one place

 

Dorothy started a division of Webster Techwriters that starts up wikis for high-tech and other organizations so they can leverage Web 2.0 functionality, foster collaboration, fix or improve content immediately. The organization or community gets input from other team members anywhere in the world, experts who know the right answers, and—for the first time—public stakeholders.

 

We have learned a lot about building wikis during our first year of launching them. We now work with trusted, known partner vendors who have all of the resources our customers need (CMS, CSS, PHP, HTML, Java, plus IT system administrators). We have learned all necessary stages in the entire process, from requirements gathering to long-term administration.